About
reformed-screenwriter,
IVF-Mumma,
worth-the-climb immigrant,
half-of-a-marriage,
occasional-late-night-dancer,
and an out and proud verbivore.
I came to conversation design from screenwriting. Turns out, building high-stakes dialogue for characters and designing natural interactions for AI systems require the same core skill: understanding subtext, mapping human intent, and knowing exactly what a user needs to hear (and when) to move an interaction forward.
Using tools like Figma, Notion, Amazon Connect, and OpenAI Playground, I treat language as part of the system architecture. I prototype user flows, iron out edge cases, and design the conversational logic that transforms cold, mechanical system prompts into intuitive, human-centered experiences.
What keeps me curious?
The Human Side of IVR
Behavioral Health / IVR Design
2025
Portfolio Case Study
Designing conversational systems where safety
overrides certainty.
The Starting Point
I've navigated the medical system during high-stakes moments. I know what it feels like to need support and find it, and what it feels like to need support and not find it. That experience is why behavioral health felt like the right context to learn IVR design in, not just a technically interesting problem, but a human one.
This sample demonstrates how to engineer clear, conversational guardrails within a hybrid deterministic/NLU architecture using Amazon Connect and Amazon Lex.
I've navigated the medical system during high-stakes moments. I know what it feels like to need support and find it, and what it feels like to need support and not find it. That experience is why behavioral health felt like the right context to learn IVR design in, not just a technically interesting problem, but a human one.
This sample demonstrates how to engineer clear, conversational guardrails within a hybrid deterministic/NLU architecture using Amazon Connect and Amazon Lex.
Read Full Case Study
The "Who Gets the Aux?" Solution
Conversational AI / Playlist Design
2025
Solo Design Exploration
Designing AI mediation for competing user intent.
Why I Built This
I've lived in shared spaces my whole life, family homes, share houses, roommates, partners. And I've noticed that the small things matter more than they should. Who controls the music is never really about the music. It's about whether your presence in the space is acknowledged.
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Ending the "Empty Box" Anxiety
Conversational AI / Clarification Design
2026
Solo Design Exploration
Designing AI behaviour under ambiguity.
It Started With
When my brain is messy, the last thing I need is to be asked to organize it first. Thoughts feel fragile and fleeting, if I have to sort them before I can say them, I'll lose them.
The design challenge wasn't helping people write better, it was helping an AI system understand unstructured intent without forcing users to organize their thoughts first.
When my brain is messy, the last thing I need is to be asked to organize it first. Thoughts feel fragile and fleeting, if I have to sort them before I can say them, I'll lose them.
The design challenge wasn't helping people write better, it was helping an AI system understand unstructured intent without forcing users to organize their thoughts first.
Read Full Case Study
Icebreaker Jake
Prompt Engineering
/ Conversational AI
2025
Solo Design Exploration
The Question I started with:
What happens when you treat a system prompt as a design material, and keep iterating until the outputs stop sounding like LinkedIn and start sounding like a friend that’s next to you on the couch?
Read Full Case Study
What happens when you treat a system prompt as a design material, and keep iterating until the outputs stop sounding like LinkedIn and start sounding like a friend that’s next to you on the couch?
Read Full Case Study