The Starting Point

I've navigated the medical system during high-stakes moments. I know what it feels like to need support and find it, and what it feels like to need support and not find it. That experience is why behavioral health felt like the right context to learn IVR design in, not just a technically interesting problem, but a human one.

This sample demonstrates how to engineer clear, conversational guardrails within a hybrid deterministic/NLU architecture using Amazon Connect and Amazon Lex.